Privacy Policy
Plain-English summary
- You can use DockNav IQ's routing, hazard reporting, and facility search without creating an account.
- Creating an account (email + password) is only required to purchase and manage a paid subscription.
- We use your GPS location — including in the background while you're actively navigating — to route you, show nearby facilities, and power hazard alerts.
- Photos you choose to submit for a facility or hazard report are uploaded to our servers and may be shown to other drivers.
- We don't sell your personal information.
- We use a small number of named third-party services (listed in Section 4) to run maps, hosting, photo moderation, and subscriptions — we don't share data with anyone beyond what's needed to run those.
01 Who We Are
DockNav IQ ("DockNav IQ," "we," "us," or "our") is a commercial-truck navigation app that provides truck-safe routing, real-time hazard alerts, and crowdsourced facility arrival information ("the Last 500 Feet") — gate locations, guard shacks, staging areas, and loading dock entrances. This Privacy Policy explains what information the DockNav IQ mobile app collects, how we use it, and the choices you have.
This policy applies to the DockNav IQ app on iOS and Android. It does not apply to third-party sites or services we link to or rely on, which have their own privacy policies (see Section 4).
02 Information We Collect
Account information
If you create an account to purchase a subscription, we collect the email address and password you provide. Passwords are never stored in plain text — authentication is handled by Amazon Cognito, and we never see or store your raw password.
Location information
DockNav IQ uses your device's GPS to calculate routes, show your position on the map, detect nearby facilities and hazards, and provide turn-by-turn guidance. While you are actively navigating, the app may continue to collect location data in the background so that routing and hazard alerts keep working if the app is minimized or the screen locks. You can disable location access at any time in your device settings, though doing so will prevent the app's core navigation features from working.
Photos
If you choose to submit a photo of a facility, gate, or hazard, that photo is uploaded to our servers and may be shown to other DockNav IQ users to help them identify the same location. Photos are scanned automatically for inappropriate content (see Section 4) before being shown to other users. Do not submit photos containing people, license plates, or other personal information you don't want shared.
Crowdsourced reports
Hazard reports, facility submissions, arrival-detail corrections, and photo votes/flags are collected to power the app's community features. These are tied to the report itself (and, for GPS-tagged reports, an approximate location and time), not to a personal account — submitting a report does not require you to be signed in.
Microphone
DockNav IQ requests microphone access to support voice-based hazard reporting, letting you report a hazard by speaking instead of tapping through menus while driving. Audio is only recorded when you actively start a voice report.
Subscription & payment information
Subscription purchases are processed by Apple and Google through their respective app stores, and subscription status is managed through RevenueCat. We receive confirmation that a purchase was made and its status (active, expired, in a trial period) — we do not receive or store your credit card or payment details.
| Category | Collected when | Tied to your identity? |
|---|---|---|
| Email & password | You create an account | Yes |
| GPS location | App is open / actively navigating | No — device-level only |
| Photos | You submit one | No |
| Hazard/facility reports | You submit one | No |
| Voice recordings | You start a voice report | No |
| Subscription status | You purchase a subscription | Yes |
03 How We Use Information
- To calculate truck-safe routes and provide turn-by-turn navigation.
- To show nearby facilities, hazards, and arrival ("Last 500 Feet") details.
- To let you and other drivers see and benefit from crowdsourced reports and photos.
- To detect and moderate inappropriate photo content automatically.
- To authenticate your account and manage your subscription.
- To maintain and improve the reliability and safety of the app.
We do not use your information to build an advertising profile, and we do not sell your personal information to third parties.
04 Third-Party Services & Sharing
We rely on a small number of named services to operate DockNav IQ. Each only receives the data it needs to perform its function:
| Service | Purpose |
|---|---|
| Amazon Web Services (AWS) | Backend hosting, database storage, and account authentication (Amazon Cognito) |
| Google Maps / Places | Map rendering, satellite imagery, and place search |
| Amazon Rekognition | Automated content moderation of submitted photos |
| RevenueCat | Subscription status management |
| Apple App Store / Google Play | Processing subscription payments |
We may also disclose information if required by law, or to protect the safety of our users or the public.
05 Data Retention
We retain account information for as long as your account is active. Crowdsourced reports and photos remain available to other users to keep the community data useful, unless removed through moderation or at your request (Section 6). You can request deletion of your account and associated data at any time — see Section 10 for how to reach us.
06 Your Choices & Rights
- Location: disable location permissions in your device settings at any time.
- Photos & microphone: disable camera-roll or microphone permissions in your device settings; you can also decline any individual photo or voice-report prompt.
- Account deletion: request deletion of your account and personal data by contacting us (Section 10).
- Report removal: ask us to review or remove a specific photo or report you submitted.
Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act (CCPA) or the EU General Data Protection Regulation (GDPR), including the right to access, correct, or export your data. Contact us to exercise these rights.
07 Security
We use industry-standard measures to protect your information, including encrypted connections (HTTPS/TLS) between the app and our servers, and secure credential handling through Amazon Cognito. No system is completely secure, and we cannot guarantee absolute security of your data.
08 Children's Privacy
DockNav IQ is intended for commercial truck drivers and is not directed at children. We do not knowingly collect personal information from anyone under 13 (or the relevant minimum age in your jurisdiction). If you believe a child has provided us with personal information, contact us and we will delete it.
09 Changes to This Policy
We may update this Privacy Policy as the app evolves. We'll update the "Last updated" date above, and for material changes we'll provide notice within the app.
10 Contact Us
Questions about this policy or your data? Contact us at [insert support email].