Privacy Policy
Plain-English summary
- You can plan truck routes, see hazards and search facilities without an account. An account (email + password) is needed for subscriptions and for community features such as photos, reviews, posts, confirmations and driver messages.
- We use your precise GPS location — including in the background while you are actively navigating — to route you, show nearby facilities and power alerts.
- Photos, reviews, reports and posts you choose to share may be shown to other drivers, under your username where one is displayed — never your email.
- If you connect a Geotab ELD, we use it only to show your own Hours of Service clocks. We never store your Geotab password.
- You can delete your account in the app at any time (Settings → Delete Account).
- We don't sell your personal information and don't use it for advertising.
01 Who We Are
DockNav IQ ("DockNav IQ," "we," "us," or "our") is a commercial-truck navigation app that provides truck-safe routing, real-time hazard alerts, and crowdsourced facility arrival information ("the Last 500 Feet") — gate locations, guard shacks, staging areas, and loading dock entrances. This Privacy Policy explains what information the DockNav IQ mobile app collects, how we use it, and the choices you have.
This policy applies to the DockNav IQ app on iOS and Android. It does not apply to third-party sites or services we link to or rely on, which have their own privacy policies (see Section 4).
02 Information We Collect
Account information
When you create an account, we collect the email address and password you provide. Passwords are never stored in plain text — sign-in is handled by Amazon Cognito, and we never see or store your raw password. You may also choose a public DockNav username, which other drivers see next to your community contributions instead of your email.
Location
DockNav IQ uses your device's precise GPS location to calculate routes, show your position on the map, find facilities, cameras, parking and alerts along your route, and give turn-by-turn guidance. While you are actively navigating, the app continues to use location in the background so routing and alerts keep working when the app is minimized or the screen is locked. To provide these features, the app sends locations (such as your starting point, destination and points along your route) to our servers and to the map and data services listed in Section 4. We do not keep a history of your movements, and trip summaries (below) contain no GPS trail. You can turn off location access in your device settings, but navigation will not work without it.
Community contributions
Road and hazard reports, confirmations, facility submissions, arrival-detail corrections, reviews and ratings, parking and weigh-station observations, photos, votes and Community posts are collected to power DockNav IQ's community features, together with the location and time they refer to. Road reports and arrival-detail corrections can be submitted without signing in. Confirming or disputing a report, and submitting photos, reviews, observations or posts, require an account: we link these to your account internally (for example, so one person can't confirm the same report twice) and never show your email or account ID to other drivers — only your username where one is displayed.
Photos and moderation
If you upload a photo of a facility, gate or hazard, it is stored on our servers and may be shown to other drivers. Every photo is scanned automatically by Amazon Rekognition for inappropriate content, and drivers can report photos. Photos flagged by the scan, or reported by other drivers, are not shown while they are under review. Please don't upload photos showing people, license plates or other personal information.
Driver messages
If you message another driver in the app, we store your messages so they can be delivered and shown to the people in that conversation. You can mute or block a driver and report a message; reported messages may be reviewed by us to keep the community safe.
Voice search and voice reports
DockNav IQ uses your microphone only when you start a voice destination search or a voice hazard report. The recording is uploaded to our servers and converted to text by Amazon Transcribe. The audio file is deleted automatically after 30 days and is not linked to your account.
ELD / Hours of Service (optional)
If you choose to connect your Geotab ELD, you enter your MyGeotab database, username and password once. We use them only to sign in to Geotab on your behalf and never store your password. We keep an encrypted Geotab session token (Geotab sessions last up to 14 days), your MyGeotab database and username, and your Geotab driver ID and name. With these, the app reads your current duty status and the remaining Hours of Service time Geotab calculates for you (such as remaining driving time, on-duty window, break and cycle time) and shows it to you to help plan your trip and breaks. We use this data only for you; we don't share it with other drivers.
Trip summaries
When you complete a navigated trip, the app sends a trip summary — such as predicted versus actual drive time, which route option you chose, reroutes and stops reached. Trip summaries do not include your GPS trail or your account ID. We use them to improve route and arrival-time predictions.
Notifications
If you allow notifications, we store your device's push notification token, linked to your account, so we can send you app notifications.
Subscriptions and purchases
Subscription purchases are processed by Apple (App Store) or Google (Google Play). Subscription status is managed through RevenueCat, which receives your purchase records from the store and your DockNav account ID (a random identifier, not your email or name). We receive whether you have an active subscription, its plan and expiry or trial status. We never receive or store your card or payment details.
| Category | Collected when | Linked to your account? |
|---|---|---|
| Email & password | You create an account | Yes |
| Username | You choose one | Yes (shown publicly as your display name) |
| Precise location | App is open / actively navigating | No (used to provide features, not stored as a history) |
| Photos, reviews, observations, posts, confirmations | You submit them | Yes, internally (never shown to other drivers) |
| Road reports, arrival-detail corrections | You submit them | Only if you are signed in, internally |
| Driver messages | You send one | Yes (visible to the conversation) |
| Voice recordings | You start a voice search or report | No (deleted after 30 days) |
| ELD connection & HOS data | You connect Geotab | Yes |
| Trip summaries | You finish a navigated trip | No |
| Push notification token | You allow notifications | Yes |
| Subscription status | You purchase a subscription | Yes |
03 How We Use Information
- To calculate truck routes and provide turn-by-turn navigation.
- To show facilities, hazards, cameras, parking, weather and arrival ("Last 500 Feet") information.
- To run community features: reports, confirmations, reviews, photos, posts and driver messages.
- To moderate content and keep the community safe (automatic photo scanning, reports, mute and block).
- If you connect an ELD, to show your own Hours of Service clocks and help you plan breaks.
- To authenticate your account, manage your subscription and send notifications you allowed.
- To improve route and arrival-time predictions and keep the app reliable and secure.
We do not use your information for advertising, and we do not sell your personal information.
04 Third-Party Services & Sharing
DockNav IQ uses the following services. Each receives only what it needs to perform its function:
| Service | Purpose |
|---|---|
| Amazon Web Services (AWS) | Servers and storage; sign-in (Amazon Cognito); truck routing and traffic (Amazon Location Service); photo moderation (Amazon Rekognition); speech-to-text (Amazon Transcribe) |
| Google Maps Platform | Map display on Android, place search and map imagery |
| Apple Maps | Map display on iPhone and iPad |
| RevenueCat | Subscription status management |
| Apple App Store / Google Play | Processing subscription payments |
| Geotab (only if you connect your ELD) | Reading your own duty status and Hours of Service time |
| Expo | Delivering push notifications to your device |
| Public data providers (state departments of transportation, National Weather Service, OpenStreetMap and similar) | Traffic cameras, road events, weather and speed-camera locations. Some of this content is loaded directly from the provider by your device, which shares your device's IP address and the area being viewed with that provider. |
We may also disclose information if required by law, or to protect the safety of our users or the public.
05 Data Retention
- Account: kept until you delete it.
- Community contributions (photos, reviews, observations, posts, facility information): kept so other drivers can keep benefiting from them, unless removed through moderation or at your request. Road reports expire automatically, between 30 minutes and 24 hours depending on the type, unless other drivers confirm them.
- Driver messages: kept so the conversation remains available to its participants, unless removed at your request.
- Voice recordings: deleted automatically after 30 days.
- ELD connection: kept until you disconnect it; the Geotab session itself expires within 14 days.
- Trip summaries and route-decision records: kept for up to two years, with no account ID or GPS trail.
- Server logs: kept for 30 days.
- Support emails: kept for up to 180 days.
06 Your Choices & Rights
- Delete your account: in the app, go to Settings → Delete Account. This permanently deletes your sign-in account right away. To also delete data linked to your account — such as your username, reviews, messages and ELD connection — email us (Section 10) and we will delete it. Subscriptions are billed by Apple or Google; cancel them in your App Store or Google Play account settings.
- ELD: disconnect your Geotab ELD at any time in Settings → ELD / HOS, which deletes our copy of your Geotab session.
- Location, microphone, photos and notifications: turn these permissions off at any time in your device settings, or decline any individual prompt.
- Content removal: ask us to review or remove a photo, report, review, post or message you submitted.
Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act (CCPA) or the EU General Data Protection Regulation (GDPR), including the right to access, correct or export your data. Contact us to exercise these rights.
07 Security
We use industry-standard measures to protect your information, including encrypted connections (HTTPS/TLS) between the app and our servers, and secure credential handling through Amazon Cognito. ELD session tokens are encrypted with a dedicated key, and our servers check on every request that you can only access your own private data. No system is completely secure, and we cannot guarantee absolute security of your data.
08 Children's Privacy
DockNav IQ is intended for commercial truck drivers and is not directed at children. We do not knowingly collect personal information from anyone under 13 (or the relevant minimum age in your jurisdiction). If you believe a child has provided us with personal information, contact us and we will delete it.
09 Changes to This Policy
We may update this Privacy Policy as the app evolves. We'll update the "Last updated" date above, and for material changes we'll provide notice within the app.
10 Contact Us
Questions about this policy or your data? Contact us at support@docknaviq.com.